You have confirmed your rental… now what? Below are some answers to frequently asked questions. We hope this helps!
Q: Do you require a deposit?
A: Yes. We require a 25% deposit which is non-refundable after 7 days of your approved estimate.We will contact you 10 days prior to you event date to discuss payment arrangements for your remaining balance. If you would like we will charge your card on file. If you are paying via cash or check this must be pre-arranged at least 10 days prior to your event date.
Q: What if I want to make changes to my order?
A: All changes to your order must be communicated via email no later than 10 days prior to your event date. We will revise your original invoice and provide you a new copy. Keep in mind changes to your order cannot be guaranteed as all rentals are a first come, first serve basis. If you know you want to make changes to your order earlier, please email us those changes immediately. Otherwise, smaller adjustments may be made 10 days out from event date. Changes can not be accepted after Monday at 5pm the week of your event.
Q: When do you setup and teardown?
A: All deliveries (setups) take place on Thursday’s and Friday’s and teardowns take place Monday’s and Tuesday’s. Only under special circumstances will we setup and tear down on Saturday and Sunday’s. After hour, Sunday or Holiday tear down’s are automatically charged an additional $250-$1,000 depending on location, labor requirements, time of day, holiday pay etc...
Q: What is your cancellation policy?
A: Our cancellation policy can be found on our website under Policy and Procedures.
Q: When are we contacted to discuss setup and tear down?
A: You will receive an email with the subject line "Delivery Details" no later than Tuesday the week of your event. Please read this email carefully and contact us immediately with any questions.
If you have any further questions, please do not hesitate to call or email should you have additional questions: 330-952-0955 or firstname.lastname@example.org